Published on August 25th, 2011 | by Habib "Hobbes" Daof2
When to Use Discussions, Online Documents or Wikis
If you’ve used a discussion, online document, or wiki in Central Desktop, you may have noticed that these file types have many of the same features in common. Perhaps you’ve asked yourself, “What are the differences between these three options?” Below are a few tips and some best practices for these items to help guide you when choosing between these interactive file types.
Gather Feedback with Discussions
Discussions are best used to gather feedback from a small or large group of members. Members can interact with discussions through the Central Desktop application (www.centraldesktop.com) or via email with all responses being posted back to Central Desktop to avoid fragmented threads. A key difference that separates discussions from the pack is that discussions do not include a version history. You can edit a reply if you like; however, tracking document changes is more suited for online documents or wikis.
Create and Distribute Information with Online Documents
For files that require revisions and multiple saves, online documents might be the right choice. Each save is placed as an entry in the version history, and you can refer to any of your previous saves in this area. In general, you can easily revert to or reference any previous versions of your document at any time. Another useful tool available for online documents is the audit log, which provides you with information such as who has viewed the document or when the document was last saved.
Build Knowledge Repositories with Wikis
Wikis are virtually synonymous with online documents in terms of feature set; however, these two items are presented and stored differently. Wiki pages, for example, are not stored in the Files & Discussions tab the way online documents and discussions are. Instead, wikis are given a dedicated tab for easy access. In addition, wikis are listed in a wiki tree, which allows you to easily organize these pages into categories and sub-categories. In practice, wikis are generally used as reference pages to quickly view information. Examples of this practice are user manuals, best practices and frequently asked questions (FAQs).