Central Desktop Help

If you've used Central Desktop at all, you probably realize that there is a plethora of features and options available.  As simple and intuitive as the application is, it's also extremely flexible.  So last month, we re-launched our online Help Center with a ton of new content.  Quite a few hours have gone into this project and we hope it will serve as a guide and reference for both new and experienced users.  Access the Help Center in the Help menu near the top-right corner of the Central Desktop application.


Some noteworthy changes are:

Search

-A prominent search box is smack-dab in the middle of the page 
-Type in a question or key words and search both Help Center articles and the User Forum
-The search results can be restricted to either the Help Center or the Forum

Better Organization

-The Help Center landing page lists the main help categories as well as quick links to Network and System Status, Tools and Plug-Ins, and other resources 
-Tabs at the top of the landing page go directly to Video Tutorials, New Feature announcements, and a Contact Us form for sending email to our support team or posting to the User Forum

New Content

-Over 100 Help articles have been added along with about 25 video tutorials, with many more to come 
-Click on the "Yes" and "No" buttons at the bottom of any Help article to tell us what you think of the content.

The main reason we put this effort into the Help Center is to increase user adoption and improve user experience.  Again, we want you to get the most out of Central Desktop and provide administrators with tools for getting their team members on board and up to speed.  A secondary benefit is better technical support.  Users have quick access to common questions and problems because our tech team isn't spending as much time answering the same questions over and over... which keeps support costs down and respond to users faster.

The initial set of articles in the Help Center aims at breadth of information.  We covered virtually every feature at a high level.  We have answers to the most common questions and troubleshooting tips are included.  Articles contain screenshots and links to related videos and other articles, in order to make them as effective as possible.

We'll continue to add more articles and videos with detailed information.  Check it out and tell us what you think!